Privacy Policy

Introduction

At WinMatch Casino, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our gaming platform. By using WinMatch Casino services, you consent to the data practices described in this policy.

This Privacy Policy applies to all information collected by WinMatch Casino through our website, mobile applications, and any other services we provide. We regularly review and update this policy to ensure compliance with applicable laws and regulations, and we will notify you of any significant changes through our platform or via email.

Last Updated: January 15, 2025

Information We Collect

Personal Information

When you register for a WinMatch Casino account, we collect personal information that you voluntarily provide to us, including:

• Full name and contact information (email address, phone number)
• Date of birth and age verification details
• Address and location information
• Payment information and banking details
• Government-issued identification for verification purposes
• Preferences and communication settings

Automatically Collected Information

When you visit WinMatch Casino, we automatically collect certain information about your device and usage patterns, including:

• IP address and device identifiers
• Browser type and version
• Operating system information
• Pages visited and time spent on our platform
• Referring website information
• Cookies and similar tracking technologies

Gaming and Transaction Information

To provide our gaming services, WinMatch Casino collects information related to your gaming activities, including:

• Game preferences and playing history
• Transaction records and payment history
• Account balance and wagering information
• Customer support interactions
• Responsible gaming data and self-exclusion requests

How We Use Your Information

WinMatch Casino uses the collected information for various legitimate business purposes, including:

Service Provision

We use your personal information to provide, maintain, and improve our gaming services, process transactions, and ensure account security. This includes verifying your identity, processing deposits and withdrawals, and providing customer support.

Legal Compliance

We use your information to comply with applicable laws and regulations, including anti-money laundering requirements, age verification, and responsible gaming obligations. WinMatch Casino is committed to maintaining the highest standards of regulatory compliance.

Communication

We may use your contact information to send you important updates about your account, promotional offers, and information about new games or features. You can opt out of marketing communications at any time through your account settings or by contacting our support team.

Security and Fraud Prevention

Your information helps us detect and prevent fraudulent activities, ensure platform security, and protect both you and WinMatch Casino from unauthorized access or misuse of our services.

Information Sharing and Disclosure

WinMatch Casino does not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, processing payments, providing customer support, or conducting business operations. These partners are bound by strict confidentiality agreements and are prohibited from using your information for any purpose other than providing services to WinMatch Casino.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when necessary to protect our rights, property, or safety, or that of our users or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will ensure that any such transfer is conducted in accordance with applicable privacy laws and this Privacy Policy.

Consent

We may share your information with your explicit consent for specific purposes not covered in this policy. You have the right to withdraw your consent at any time.

Data Security

WinMatch Casino employs industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

Encryption

All data transmission between your device and our servers is encrypted using 256-bit SSL encryption, the same security standard used by major financial institutions. Your personal information is also encrypted when stored in our secure databases.

Access Controls

We implement strict access controls to ensure that only authorized personnel can access your personal information. All access is logged and monitored to prevent unauthorized use.

Regular Security Audits

We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems. Our security practices are continuously updated to address emerging threats and maintain the highest security standards.

Secure Infrastructure

Our servers and databases are hosted in secure, state-of-the-art data centers with multiple layers of physical and digital security measures to protect your information.

Your Rights and Choices

As a WinMatch Casino user, you have certain rights regarding your personal information:

Access and Portability

You have the right to request access to your personal information and receive a copy of the data we hold about you. You can also request that we transfer your data to another service provider where technically feasible.

Correction and Updates

You can update or correct your personal information at any time through your account settings or by contacting our support team. We will make reasonable efforts to ensure your information is accurate and up-to-date.

Deletion

You have the right to request deletion of your personal information, subject to certain legal and regulatory requirements. We will process deletion requests in accordance with applicable laws and our retention policies.

Marketing Communications

You can opt out of marketing communications at any time by updating your communication preferences in your account settings or by clicking the unsubscribe link in our emails.

Data Processing Objection

You have the right to object to certain types of data processing, including processing for marketing purposes or based on legitimate interests. We will consider your objection and respond accordingly.

Cookies and Tracking Technologies

WinMatch Casino uses cookies and similar tracking technologies to enhance your gaming experience and provide personalized services. Our use of cookies includes:

Essential Cookies

These cookies are necessary for the basic functionality of our platform, including maintaining your login session and ensuring security. These cookies cannot be disabled as they are essential for the platform to function properly.

Analytics Cookies

We use analytics cookies to understand how users interact with our platform, which helps us improve our services and user experience. These cookies collect anonymous information about your usage patterns.

Preference Cookies

These cookies remember your preferences and settings, such as language selection and display preferences, to provide a more personalized experience.

Marketing Cookies

We may use marketing cookies to deliver relevant advertisements and promotional content. You can control these cookies through your browser settings or our cookie preference center.

Data Retention

WinMatch Casino retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

• Legal and regulatory requirements
• Business operational needs
• Security and fraud prevention requirements
• Customer service and support needs

When your personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. When we transfer your information internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

We use standard contractual clauses and other approved mechanisms to ensure that your personal information receives adequate protection when transferred internationally. We also ensure that any third-party service providers who process your information internationally maintain appropriate security measures and data protection standards.

Children's Privacy

WinMatch Casino is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information immediately.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can take appropriate action to remove such information from our systems.

Changes to This Privacy Policy

WinMatch Casino may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will notify you through our platform, by email, or through other appropriate means.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of WinMatch Casino services after any changes to this policy constitutes acceptance of the updated terms.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Support: Contact Support
• Address: WinMatch Casino Privacy Team, India

We are committed to addressing your privacy concerns promptly and will respond to your inquiries within 30 days of receipt.